Legal Notice & Privacy Policy
Note: this translation is provided for information purposes only. Only the German version is legally binding.
Legal notice
Provider:
Stone Clear GmbH
Industriestrasse 63
6034 Inwil
Switzerland
Contact:
Phone: +41 41 790 38 05
E-mail: info@stoneclear.ch
Website: www.stoneclear.ch
UID: CHE-109.482.634
Commercial register no.: CH-170-4003630-6
Collection by appointment only
Privacy policy
Based on the Swiss Federal Act on Data Protection (revFADP); for persons in the EU, the GDPR applies in addition.
1. Controller and contact
Stone Clear GmbH, Industriestrasse 63, 6034 Inwil, Switzerland · info@stoneclear.ch · +41 41 790 38 05. Contact person for data protection questions: Dario Zanutta.
2. What data we process
- Order and customer data: name, company, delivery and billing address, e-mail, phone, products ordered, amounts, customer account.
- Payment data: payment method and status; card and account details are received only by the payment providers, not by us.
- Communication: enquiries by e-mail, contact form, chat, phone and uploaded files (e.g. photos of stone surfaces).
- Usage data: IP address, device, browser, pages visited, referral source (e.g. advert), cookie and pixel data.
3. Purposes
- Processing orders, shipping, payment, returns and warranty
- Answering enquiries and customer service
- Operating, securing and improving the online shop
- Statistics and measuring the effectiveness of our advertising
- Advertising, including personalised advertising, if you have consented
- Compliance with legal obligations (e.g. accounting, taxes)
Legal bases for persons in the EU: contract (Art. 6(1)(b) GDPR), legal obligation (lit. c), legitimate interest (lit. f) and consent (lit. a) for analytics and marketing cookies.
4. Cookies and consent
We use necessary cookies for the cart and checkout. We only set analytics and marketing cookies if you consent in the cookie banner. You can change your choice at any time via the “Privacy settings” link in the footer. We use Google Consent Mode: without consent, only anonymous signals without cookies are transmitted.
Newsletter
If you subscribe to our newsletter, we use your e-mail address to send you information about products, application tips and promotions. Subscription is confirmed by e-mail (double opt-in). You can unsubscribe at any time via the link in every newsletter. For sending, we use an e-mail service that processes your address only on our behalf.
5. Service providers and recipients
| Service | Provider / location | Purpose |
|---|---|---|
| Shopify | Shopify International Ltd., Ireland; Shopify Inc., Canada | Shop hosting, checkout, customer accounts |
| Payment providers | The payment services offered at checkout, depending on the payment method chosen | Payment processing |
| DPD / freight forwarder | DPD (Schweiz) AG; appointed freight forwarder | Shipping; name, address, phone for delivery |
| Google Analytics 4 | Google Ireland Ltd. / Google LLC, USA | Visitor statistics (only with consent) |
| Google Ads incl. conversion tracking and enhanced conversions | Google Ireland Ltd. / Google LLC, USA | Measuring effectiveness and advertising; on purchase, the e-mail address is transmitted in encrypted (hashed) form (only with consent) |
| Google Merchant Center / Shopping | Google Ireland Ltd. | Displaying our products in Google Search (product data only) |
| Meta (Facebook, Instagram) | Meta Platforms Ireland Ltd. / Meta Platforms Inc., USA | Measuring effectiveness and advertising (only with consent) |
| Google Maps (dealer map) | Google Ireland Ltd. | Map display; loaded only when the map is opened |
| Google reviews (Appio app) | Appio / Google | Displaying customer reviews |
| File upload (Uploadery / Uploadly) | Provider of the respective Shopify app | Uploading photos for orders or enquiries |
| SwissID | SwissSign AG, Switzerland | Optional sign-in to the customer account |
| Shopify Messaging / chat | Shopify | Customer service via chat or e-mail |
We do not pass on or sell data to third parties for advertising purposes. Authorities receive data only if we are legally obliged to provide it.
6. Disclosure abroad
Some service providers process data in the EU, Canada and the USA. The EU and Canada provide an adequate level of data protection. For the USA, we rely on the Swiss-U.S. or EU-U.S. Data Privacy Framework where the provider is certified, otherwise on standard contractual clauses.
7. Retention
We store data only for as long as necessary for the purpose. Business records (e.g. orders, invoices) are kept for 10 years (Art. 958f CO). Enquiries without an order are deleted no later than 12 months after they have been dealt with.
8. Your rights
You can request information about your data as well as its correction, deletion, restriction or handover in a common format. You can object to processing and withdraw consent at any time. Requests to info@stoneclear.ch; we may ask for proof of identity. You can lodge a complaint with the Federal Data Protection and Information Commissioner (FDPIC); persons in the EU with the supervisory authority of their country of residence.
9. Security
Data transmission is encrypted via HTTPS/TLS. Only employees who need access to customer data for their work have it.
10. Changes
We update this policy when our services or the law change. The version published on the website applies.
Last updated: 27 October 2026